IISOL | SMS Feedback
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SMS communication is one of the most popular and rapidly growing forms of communication today. With our innovative SMS feedback services, we enable various telecom service providers to receive SMS feedback from their large base of users with great ease and efficiency. By means of our highly reliable and advanced SMS feedback services, we enable you to capture substantial data from your customers as well as carry out segregation and prioritization of the data based on set parameters. The relevant feedback obtained can go a long way in improving your company’s customer perception and marketing perception, as well as assess the efficiency and promptness of your customer care representatives. SMS feedback also plays an important role in guiding you to streamline your offerings as per the customer requirements and customize solutions for them.

The whole process outlining our advanced SMS feedback services is extremely simple, fast, convenient as well as confidential, making it a powerful and cost-effective feedback strategy for your business. The entire feedback in the form of ratings or comments is stored in an online panel, where it is properly categorized for better analysis and understanding. SMS feedback services can also be used for logging job orders or service call requests and for closing the loop after their completion. It can enable you to create a valuable customer database for future reference.

Here are some of the features and benefits of using our advanced SMS feedback services:

  • Access to multiple locations
  • Auto response options
  • Hassle free, extensive network
  • Excellent 24/7 technical support services
  • Categorization of feedback and generation of key metric reports
  • High level of customization based on your requirements
  • Competitive prices