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Management

Customer Relationship
IISOL - Where Information Matters > Customer Relationship Management

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Customer Relationship Management (CRM) is a method for handling the relationship of an organization with existing and future clients. This uses data analysis about the past consumers with a brand to strengthen customer relationship management and strategy with clients, concentrating primarily on customer retention and eventually increasing growth in revenue.

Additionally, One essential feature of the CRM strategy is the system that collects data from various communication networks, including the company’s website, mobile, fax, live chat, publicity materials, and most recently social networking. Further, the Customer relationship management (CRM) method and its tools used to make it easier for companies to know more about their target markets and how to serve their desires better.

Customer relationship management

CUSTOMER DATABASE

The Customer Relationship Management database contains the customer details that you have collected, processed, and evaluated through the client experience management system. Such data equips Customer Relationship Management services with the potential to provide the customers with major advantages.

The details of the CRM database will be:

lead sources, based on the point of communication from which the client has approached the organization (website, social network, e-mail program, etc.), the CRM will correctly retain the lead source.

In our Customer Relationship Management services and strategy, all communications with the client, like the last time you met, the last time they sent reviews, the last time they sent an email, etc.

Both the buying history of all the consumers.

Additionally, details such as the names of the children of the clients (or their pets), their preferred interests, their ideal travel destination, and some other sensitive detail that you think will help you sustain a safe and long-term friendship.

A level of commitment e.g. the last time they were in contact with the client or the last time they checked the company’s website.

With this info, a business can not only recognize the desires and preferences of its clients. However, it can also classify and evaluate the best leads or the most active buyers. Moreover, an organization may also predict its revenues, build segmented communication plans, and promotions.

CUSTOMER RELATIONSHIP MANAGEMENT:

INQUIRIES

Capture the way and easily log all leads, including the reference source, so that you can monitor the success of your advertisements. Manage such leads using built-in follow-up alerts and communications resources such as email, SMS, and fax combine. Register your correspondence and turn inquiries to customers and affiliates by merely offering one of the products, programs, and memberships.

Manage customers and representatives of the group. Create a full profile for your customers and have them at your disposal so that you can provide a reliable and cost-effective service.

You may inquire about IISOL online at www.iisol.pk/inquire or call 0302-2211112 for more info.

Find the top customer relationship management (CRM) services and strategy for enterprise technologies by IISOL & make business more convenient & effective.

  • Customized User View & Information Enquiry
  • Customizable invoice / receipt / statement models for company financial control
  • Form letters, email, SMS, and mail integrate
  • Trace of communications
  • Reminders for follow-up
  • Track connections & lead references
  • Customer Images
  • Categories, company group & note, and inquiry information
  • Track Health and Development
  • Classification of Martial Arts System (NEW)
  • Operation of Paper & Documentation
  • Company File & Library model

FOLLOW UP MODULES

Such modules will allow you:

  • Firstly, conduct follow-up calls, emails, SMS, and direct meetings.
  • Then, align follow- calls, emails, SMS, and lead meetings.
  • Lastly, Set up alerts for follow-up, calls, and meetings.

ORDERS & SALES

Sales orders are internal records created after a sale, the order has been issued. They are used to help the selling department monitor all the goods and services that should be made and delivered to the consumer. Sales orders include the selling order numbers, purchasing orders, regular invoices, billing, and delivery details, including merchandise, costs, and taxes.

Purchases orders are identical to quotations but reflect reported purchases. Purchase requests are also provided to consumers to validate purchases.

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